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Returns

  • How do I return a product?

    In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app. 

    To return a product in your order, just follow the simple steps below: 
    1. Sign In- Sign in with your registered email ID or social ID (facebook or google+)
    2. Select My Order-  Select My order from Jabong Hi, Customer Drop down list.
    3. Click on Order Details- Click on Order details against the order you wish to return partially or fully.
    4. Click on Return- Click Return against the product you wish to return.


    Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.

  • I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?

    1. If you return an order delivered to you, handling charges will not be refunded.

  • Can I change the mode of refund after raising a refund request?

    No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

  • I can no longer use Jabong Credits as a refund mode. Why?

    As per the new company policy, we will not be refunding the order value in the form of Jabong credits. The mode of refund would be the same as chosen by you at the time of placing the order. We will be refunding the Jabong credits, if any, in the form of Jabong vouchers with 10% additional value. This voucher would be valid for 1 year from the date of issue. 
     
  • If I use partial Jabong credits and then do online payment, will I still get refund in form of partial JC and partially in my credit/debit account?

    As per the new company policy, we will be refunding the Jabong credits in the form of Jabong Voucher with 10% additional value. This voucher will be valid for one year from date of issue. The rest of the amount will be refunded back in the account / debit card / credit card whichever mode was used to make the payment.

     
  • If I use partial Jabong voucher and then do online payment, will I still get refund in the form of partial JV and partially in my credit/debit account?

    Yes, we will be refunding the Jabong vouchers in the form of Jabong vouchers. Rest of the amount will be refunded back in the account/debit card/credit card whichever mode was used to make the payment.

  • If I am not able to provide my bank details, how will I get my refund?

    Do not worry, your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.

  • Will I get complete refund against my order?

    If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

    In case of cancellation

     

     

     Refundable

     Condition

     Handling/Convenience Charges

     Yes

     If the order is not shipped

     Jabong Voucher/Discount  Vouchers/Gift Cards

     Yes

     NA

    In case of Return

     Handling/COD charges

     No

     NA

     Jabong Vouchers/Discount  vouchers/Gift cards

     Yes

     NA

  • How can I share my bank details?

    You can share your bank details on link below:

    HTTPS://RETURNS.JABONG.COM/REFUND/


    You will be taken to form where you have to fill following details:-

    • Account holder's name (as per bank records)
    • Account number
    • Bank name
    • IFSC code

    Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Jabong nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.

  • Where do I self ship my returns?

    In case your area is not serviceable and you have to self ship the product(s), please send the product(s) to the address given below - 

    Jabong.com, Returns Processing Centre,

    Novarris Fashion Trading Private Limited.

    Plot no. 82A,Sector 18, 

    Gurgaon, Haryana - 122015

     

    Estimated refund of Courier Charges will be:

    - For Product Weight less than or equal to 500 gm, Flat Rs. 80 will be refunded

    - For Product weight above 500 gm, refund will be equal to the amount mentioned on the courier slip or in proportion to the product weight (up to a maximum of Rs. 160/kg), whichever is minimum

     

  • What is Jabong's Return/ Exchange policy?

    Jabong offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.

      CHECKLIST

    1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

    2. Please note that any product along with a free gift/ combo must be returned in its entirety.


    To know whether Return/Exchange is available on your product, look out for "15 Days Free Return/Exchange" on the product page.

    WE DO NOT ACCEPT RETURN/EXCHANGE FOR: 

    1. Inner wear, Lingerie, Swimsuits, Socks

    2. Fragrances, Beauty products

    3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings

    4. Bundled items exchange

    Please note:

    For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

     

  • Are there certain categories of products which are non-returnable?

    For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only)
    To know whether return is available on your product, look for "15 Days Free Return/Exchange" sign on the product page.

  • Can I return a part of my order?

    1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
  • How long will the return process take?

    We make every effort to simplify the return process.

    • Once your return request has been placed, our field executive will visit your premises for pickup of the return item(s) within 5 days.
    • Refund will be initiated within 48 hours after the item is received at our warehouse and quality check is done; takes usually 7 days.
    • The mode of refund would be the same as chosen by you to while placing the return request.
  • How will I receive my Refund?

    The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

    Payment Mode Refund Mode Time needed for refund
    Credit Card/ Debit Card/ Net banking Refund back to  Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 7 business days
    COD Customer can provide bank account details to get the refund

    Bank transfer : 4 business days

    Wallet Same wallet refund  7 business days
    Jabong Voucher Jabong Voucher 1 business day
    PhonePe Wallet PhonePe 1 business day

     

    P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check email or SMS for complete details.

    The time taken for refund to reflect in your bank account may also depend on your bank.

  • How long will the refund process take?

    1. Refunds are initiated within 2 business days of Product Inspection. The receipt of the refund would solely depend on the mode of payment as chosen by you. To simplify the timeline, here's some quick help:

      Payment Method Refund Receipt Time (After Initiation)
      PhonePe Wallet/UPI 1 business day
      Jabong Voucher 1 business day
      Bank Transfer/NEFT 2 business days
      Debit Card/Credit Card 7 business days
      Wallet 7 business days

      With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat. Usually, banks only shoot a SMS to the customers for credit amounts that are more than INR 5000. In case, your refund amount is less than INR 5000, please check your bank account statement for the same
  • When I return my order, will I get refund for COD charges as well?

    The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.

  • I was supposed to receive my refund by now but I haven't. What do I do?

    1. 1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
    2. 2. For Jabong credit refund, if any,  please not that the Jabong credit used at the time of placing the order will be refunded to you in the form of a Jabong voucher with 10 % extra value.
    3. 3. For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

      We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
      Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.
      If you haven't received any update from us or you have any concerns, please email us at care@jabong.com.