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Tracking

  • How do I track my Order?

    To keep a track of your order, use our Track Order facility on the top right side of our home page.

    Track order via SMS-

    Send OS(space)(last five digits of your order number) to 9949933333.

    Example: OS 12345 where 12345 are the last 5 digits of your order number. 

    You can also refer to the email and SMS sent by us to track the movement of your order.

  • I used my tracking number to check the details of my shipment but the information is not clear to me.

    1. Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!

      In transit Your order is on its way to your city
      out for delivery Your order has reached your city and we will attempt to deliver it today
      Hold at hub We tried delivering your order at least once and we will try again in 48 hours
      RTO in transit Your order was undelivered and is on its way back to our warehouse.


    For further queries, don't hesitate to reach out to us on our customer care helpline (0124-612 8000) . We are always happy to assist you

  • I should have received my order by now but I haven't. What do I do?

    We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.

    If in case you can't find any notification from us and the promised time is over, please write to us at CARE@JABONG.COM and we will provide you with a solution.