Return Policy

Last Updated: September 4, 2026

At Assam Chai Bhandar, customer satisfaction and product quality are important to us. As tea and related food products are consumable items, returns and refunds are subject to the conditions mentioned below.

1. RETURN ELIGIBILITY

Due to the consumable nature of our products, we generally do not accept returns for products that have been opened, used, or consumed.

A return or replacement request may be considered if:

The product received is damaged.

The package is damaged or tampered with at the time of delivery.

You received an incorrect product.

The product received is defective or not in usable condition.

2. RETURN REQUEST TIME

Any return, replacement, or refund request must be raised within 48 hours of receiving the order.

Requests submitted after this period may not be eligible for return, replacement, or refund.

3. PROOF REQUIRED

To process a return or replacement request, customers may be required to provide:

Order number or purchase details.

Clear photographs of the received product.

Photographs of the outer packaging.

An unboxing video, where available.

Details explaining the issue with the product.

Please keep the original packaging and product until your request has been reviewed.

4. NON-RETURNABLE ITEMS

Returns or refunds may not be accepted in the following situations:

The product has been opened, used, or consumed.

The customer no longer wants the product or changes their mind after delivery.

The product was damaged due to improper handling or storage after delivery.

Incorrect or incomplete delivery information was provided by the customer.

The return request is made after the applicable return period.

5. REPLACEMENT

If your request is approved, Assam Chai Bhandar may provide a replacement for the affected product.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution or refund, where applicable.

6. REFUNDS

If a refund is approved, it will generally be processed through the original payment method or another mutually agreed payment method.

The time required for the refunded amount to appear in your account may vary depending on the bank, payment gateway, or payment method used.

7. SHIPPING CHARGES

If the return or replacement is due to an incorrect, damaged, or defective product supplied by us, applicable return or replacement shipping costs will be handled by Assam Chai Bhandar.

Shipping charges may not be refundable in cases where the issue is not caused by us.

8. ORDER CANCELLATION

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.

9. REFUSAL OF RETURN OR REFUND

Assam Chai Bhandar reserves the right to reject a return, replacement, or refund request if the request does not meet the conditions stated in this policy or if there is reasonable evidence of misuse or fraudulent activity.

10. CONTACT US

For return, replacement, cancellation, or refund-related queries, please contact us using the contact details available on our website.

Assam Chai Bhandar
Website: assamchaibhandar.com